Stage in a call · FOUNDATION

Dial 911 and the right dispatcher answers, with your address already on the screen.

Enhanced 911 is included on every line on every plan. Each line carries a registered service address; when someone dials 911 the call routes to the public safety answering point for that address, and the address goes with it.

What the call does

inSomeone dials 911
step 1Routed by service address
step 2Local dispatcher
answeredYour team notified

Enhanced 911: Someone dials 911 → Routed by service address → Local dispatcher → Your team notified.

What the dispatcher sees

A 911 call from a wiTech Voice line arrives at the answering point that covers the registered address for that line, carrying the address and a callback number. The dispatcher is not asking a frightened person to describe where they are.

The service address is set per line, not per account, so a second floor and a warehouse are not the same place
A callback number is presented so the dispatcher can ring back if the call drops
The address is validated against the address database when you save it, not when it is needed

Someone in the building finds out too

You nominate who gets a notification when a 911 call is placed from your account — by email, and on screen in the portal. A receptionist who knows an ambulance is coming can meet it at the door.

People move, and the system asks

A browser phone on a laptop is only at the registered address until the laptop leaves. When a line appears on a network it has not used before, we prompt the person to confirm where they are, and the confirmed address is the one that is sent.

It is set up before the line can dial out

A new line cannot place outbound calls until it has a service address. Onboarding lists it as an outstanding item rather than letting you discover the gap on the worst possible day.

Two modes

Simple by default, detailed when you ask

Most people never open the second column. It is one click away rather than spread across the first.

Simple mode

One address field per line, validated as you type
A list of who gets notified when 911 is dialled
A standing indicator on every line showing the address currently registered

Advanced mode

Network identifier mapping — an IP range, a wireless network or a switch port tied to a specific location
Per-site default addresses that new lines inherit
Bulk address update and re-validation across a site

Where enhanced 911 stops

Enhanced 911 needs a working internet connection, like every other part of the service. Keep a mobile phone in the building, the same as you would with any cloud phone system.
An address that is wrong in the system is wrong on the call. Keep it current when people move desks, and the portal will keep reminding you until you do.

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