The schedule is a step on the flow
Business hours appear on the call flow diagram as a node with two exits, open and closed. You can see at a glance which greeting plays at 8pm on a Sunday, because the path is drawn.
Answer, greet, and send the call to the right place.
The recorded menu that answers your main number. Press one for sales, two for service. It sounds simple and it is, until the menu has to know about Christmas Day, half-day Fridays, and what to do when nobody is logged in.
What the call does
- inCall arrives
- step 1Greeting
- step 2Menu choice
- answeredSales queue
Hours and holidays are shared objects
You define "Main office hours" and "Public holidays" once, per site, and every attendant that needs them refers to the same one. Change the hours for the season and every menu follows.
- A holiday set overrides the weekly schedule, and the interface says so on the node rather than in a help article
- Multiple attendants can share one schedule without duplicating it
- A schedule change shows you which flows it affects before you save
Start from a flow that works
A new number is never a blank canvas. It arrives with a working flow already on it: straight to one person, ring the team then voicemail, open and closed with a greeting, a small menu, or a queue with overflow. You edit from there.
Drawn, not filmed
A menu answering a call
The greeting plays, the caller presses a key, and the call lands where that key points.
Simple by default, detailed when you ask
Most people never open the second column. It is one click away rather than spread across the first.
Simple mode
- Record or upload a greeting, then pick a destination for each key
- Open and closed greetings, with the hours attached to the site
- A preview that reads the menu back to you as a caller would hear it
Advanced mode
- Digit collection and branching on a collected value
- Direct extension dialling from the menu, and a dial-by-name directory
- Multi-level menus, with the nesting shown on the same canvas
On every plan
This is included whichever plan you are on, with no add-on and no module to enable. Plans differ by how calls are distributed and how long the history is kept.