One identity, several endpoints
A line can ring a desk phone and a browser at once, and a transfer to that extension does not need to know which one the person is using today.
Stage in a call · ENDPOINT
The same extension, wherever the person is sitting.
An extension belongs to a person, not to a desk. Someone working from home, from a client site, or from a laptop in an airport is reachable on the same number and shows the same caller ID going out.
What the call does
- inCall to extension 104
- step 1Rings desk and browser
- answeredAnswered anywhere
The address follows the person
A line that can dial out carries a registered service address, and that address is what a 911 dispatcher is handed. When someone moves to a different network, we ask them to confirm where they are instead of quietly sending the office address.
When the office is unreachable, the calls are not
Weather, a power cut, a burst pipe. The call flow does not care. Pointing a number at a group of browsers instead of a group of desks is a change you make yourself, in minutes, from anywhere with a connection.
Two modes
Simple by default, detailed when you ask
Most people never open the second column. It is one click away rather than spread across the first.
Simple mode
- A toggle to prompt users to confirm their location when they move networks
- Ring desk and browser together, or one and then the other
Advanced mode
- Network identifier mapping — IP range, wireless network or switch port to a location
- Dispatch notification recipients
Where remote work stops
- Location confirmation depends on the person answering the prompt. If someone dismisses it, the last confirmed address is the one that stands.
- We cannot improve a bad home connection. We can show you it is the cause.