One identity, several endpoints
A line can ring a desk phone and a browser at once, and a transfer to that extension does not need to know which one the person is using today.
The same extension, wherever the person is sitting.
An extension belongs to a person, not to a desk. Someone working from home, from a client site, or from a laptop in an airport is reachable on the same number and shows the same caller ID going out.
What the call does
- inCall to extension 104
- step 1Rings desk and browser
- answeredAnswered anywhere
The service address follows the person
Every line that can dial out carries a registered service address. When a line turns up on a network it has not used before, we ask the person to confirm where they are sitting rather than assuming the office.
When the office is unreachable, the calls are not
Weather, a power cut, a burst pipe. The call flow does not care. Pointing a number at a group of browsers instead of a group of desks is a change you make yourself, in minutes, from anywhere with a connection.
Simple by default, detailed when you ask
Most people never open the second column. It is one click away rather than spread across the first.
Simple mode
- A toggle to prompt users to confirm their location when they move networks
- Ring desk and browser together, or one and then the other
Advanced mode
- Network identifier mapping: an IP range, a wireless network or a switch port tied to a location
- Per-site default addresses that new lines inherit
On every plan
This is included whichever plan you are on, with no add-on and no module to enable. Plans differ by how calls are distributed and how long the history is kept.