wiTech Voice

Cloud phone system · UCaaS

Calls arrive where you said they should.

Numbers, greetings, ring groups, queues, desk phones and a phone in the browser. No PBX in a closet, and not one question about SIP.

A caller dials your main number, hears your greeting, picks an option, waits in the service queue, and reaches Priya, who is the first person free. You built that by naming each step.
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Keep your numberCalls from a browser tab on day oneFrom $22 per line, per month

Fourteen seconds

A working day on one number

Calls arrive through the morning and reach whoever is free. At five o'clock the same number starts taking messages instead, and nobody touched a setting to make that happen. The opening hours are a step on the call flow, so the call flow already knew.

Drawn from the product's own routing, in the site's own colours. It has no audio track, and it stops playing when it scrolls off the screen.
How the hours become a stepEvery capability, in one page

The whole model

Four things you can name, and nothing you have to understand

A hosted phone system is only an improvement if it stops asking you phone-system questions. There is no fifth object.

  • A line

    A person or a role. A name, an email, an extension. It rings in a browser before any hardware exists.

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  • A number

    Inventory. Point it at a line, a group or a call flow, and move it whenever you like. A line works without one.

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  • A site

    An office. It holds the address, the hours and the time zone that everything beneath it inherits.

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  • A call flow

    What happens when somebody dials. One diagram per number, with the opening hours drawn on it as a step.

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Day one

A new number never arrives as a blank canvas

It arrives already routing calls. Pick the flow that looks like your office, then change the parts that are not quite right.

  • Straight through

    One number, one person, voicemail if they miss it. The whole setup for a two-person office.

    1. inMain number
    2. step 1One person
    3. answeredAnswered
    Main number → One person → Answered

  • Ring the team

    Everyone rings at once and whoever is free picks up. Nobody gets a voicemail four people already heard.

    1. inMain number
    2. step 1Reception group
    3. answeredFirst to answer
    Main number → Reception group → First to answer

  • Greeting and menu

    A greeting, a menu, and a different message after hours, with the schedule drawn on the flow rather than buried in a settings tab.

    1. inMain number
    2. step 1Open hours?
    3. step 2Menu
    4. answeredSales queue
    Main number → Open hours? → Menu → Sales queue
What the three plans cost

Next

Start with one line and see how it sounds

You can be taking calls in a browser tab before any hardware is ordered, and before anyone has signed anything.

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