Starting out
You can be answering calls this afternoon.
Signing up takes a few minutes and the first line works from a browser the moment you save it. Handsets, numbers and the clever bits of the call flow all come after that, into a system that is already running.
Your first hour
- inAdd a site
- step 1Add a line
- answeredCall from the browser
In order
Four things, and one of them is the checkout
Each step genuinely depends on the one above it, which is why they are numbered rather than simply listed.
Step 1: Count the phones and the places
How many people answer calls, how many offices, and whether anyone works from home. That is the whole input we need to tell you what it costs.
Step 2: Decide about your existing number
Keeping it changes the sequence and the timing, so it is worth settling early. Everything else can be built and tested while a port is in flight.
Step 3: Create the account
Checkout runs in the portal. You add a site, add your first line, and the browser phone works as soon as you save it.
Step 4: Register your service addresses
Every line carries the address a 911 dispatcher is handed. A line cannot dial out until it has one, and onboarding will keep saying so until it does.
Have these to hand
Four things that make the first hour quicker
None of them are hard to find. All of them are annoying to go looking for halfway through.
- The street address of each office
- It sets the time zone, the opening hours and the 911 service address that new lines start from.
- Names and email addresses
- One line per person or per role. Extensions are suggested for you and stay editable.
- A recent phone bill, if you are porting
- The losing carrier matches the account name and service address exactly, and the bill is where those live.
- A rough idea of who answers what
- Sales here, service there, everything else to reception. That is enough to pick a starting call flow.
Next
Create the account, or ask us the awkward question first
If something about your setup is unusual, ask before you pay. A straight answer costs us nothing and saves you a changeover.