Poly
Poly Edge E220.
Standard desk phone. 4 line keys, up to 16 lines.
At a glance
What this phone asks for, and how it finds it
- Vendor
- Poly
- Family
- Standard desk phone
- Capacity
- 4 line keys, up to 16 lines
- Provisioning file
- <mac>-reg.cfg
- Other files it requests
- <mac>.cfg or 000000000000.cfg (the master file that points at the per-device file) and <mac>-directory.xml
- DHCP option
- Option 160, then 66
- MAC address
- Printed on a label on the underside of the phone, and on the outer box.
A phone ordered as a plain SIP unit checks option 160 first and falls back to option 66. A unit ordered for Microsoft Teams or Skype for Business checks option 161 first instead. Confirm which SKU you bought before wiring up DHCP.
Factory reset
Returning this phone to defaults
Steps
- On the phone: press Home, then Settings, then Advanced (enter the admin password), then Administration Settings, then Restore to Defaults, then Reset to Factory, then Yes to confirm. The phone reboots twice.
- This phone's admin password is set per device by this platform, not the Poly default of 456. If you do not have it, contact support rather than guessing at the vendor default.
Source: HP/Poly support community: factory reset an Edge E phone.
If it does not come up
- Confirm the phone has a network cable in the internet/PoE port, not the PC-passthrough port.
- Confirm the model recorded for this device matches the label on the phone exactly.
- Confirm a line is assigned to the device in the portal.
- If the phone previously worked elsewhere, factory reset it before enrolling.
Next
Set the matching DHCP option once on your own network, and every Poly phone you plug in after this one finds the platform on its own.