Help centre
Find the phone, or find the setting.
Four places to look: the handset you have on the desk, the DHCP option that hands a whole office its provisioning address at once, the deeper mechanics of how any of it works, and a person if none of that is enough.
Start here
Pick what you came for
Handset models
Every phone this platform provisions, one page each: line-key count, the exact file the phone asks for, its factory reset procedure and where its MAC address is printed.
DHCP for phones
The option number each vendor reads, the order it checks them in, and a worked example for a Windows Server DHCP role, a UniFi controller and a MikroTik or pfSense router.
How provisioning works
The deeper mechanics behind plugging a phone in: the provisioning URL, the token that stands in for a password, and what a DHCP option does for a whole office at once.
Support
How to reach a person, what to include so we can help quickly, and what sits with us versus what sits with your network.
Can't find it
If a model or a setting is not covered here, tell us what you are looking at and we will answer the actual question rather than send you a link.